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"L'Intelligenza Emozionale comprende: l'abilità di percepire accuratamente, valutare ed esprimere emozioni; l'abilità di accedere o generare emozioni quando ciò faciliti il pensiero; l'abilità di comprendere le emozioni e la conoscenza emozionale; e l'abilità di regolare le emozioni per promuovere la crescita emozionale e intellettuale"